Unified Communications in Edinburgh

At Workflo Solutions, our connectivity services are the lifeline of your business's digital journey. Seamlessly connecting your workforce, whether they're at a central office or working remotely, our suite of services is tailored to elevate your connectivity experience.

SOGEA (Single Order Generic Ethernet Access):

Immerse your business in efficiency with our SOGEA solution. Providing more than just an Ethernet connection, it's a direct pathway to productivity, ensuring your operations run smoothly, no matter where your team is located.

FTTP Services:

Experience reliability and speed with our FTTP services. Designed to be the backbone of your business, our solutions guarantee uninterrupted operations and streamlined communication.

Ethernet Leased Lines:

For unparalleled speed and dedicated connectivity, our Ethernet leased lines offer a secure and high-performance solution. Say goodbye to lag and downtime with our dependable services.

Data SIMS:

Empower your remote workforce with our Data SIMS solutions. Stay connected and productive, no matter where your business takes you.

Discover the future of communication with Workflo Solution's Hosted VOIP solutions, also recognised as ‘cloud telephony’ or ‘VOIP telephony’ (Voice Over Internet Protocol). In essence, hosted VOIP replaces traditional landlines with an Internet-based telephone service, addressing issues like high maintenance costs and call quality drop-offs associated with traditional systems. Our hosted telephony solutions leverage the cloud and SIP trunks for secure internet-based connections between callers and receivers.

Benefits of hosted VOIP include:

1. Compatibility:

   Enjoy a plethora of handset compatibility options, from smartphones and mobiles to IP handsets and desktop apps.

2. Flexibility and Scalability:

   Configuration is a breeze with simple Internet connection requirements. Experience the freedom to move around, whether at home or the office. Licenses can be effortlessly added or removed to align with your evolving business needs.

3. Fixed Cost:

   Bid farewell to expensive hardware installations and maintenance costs. Our fees are transparent, charged on a per-month, per-user basis, and adaptable as needed.

4. Easier Remote Fix:

   No more waiting for engineers to visit your workplace. Our cloud telephony support, provided by a remote helpdesk, ensures most maintenance issues are resolved over the phone.

At Workflo Solutions, our Hosted VOIP goes beyond the standard, offering features like unified communications, conferencing, consolidated licensing, hot-desking, and seamless integration with Microsoft Teams.

Our Hosted telephony solution is designed for the cloud, offering advanced telephony capabilities. It serves as an Enterprise Telephony solution without the drawbacks of on- premises systems, ensuring the power and flexibility of secure cloud connectivity. From simple telephony for smaller organisations to call centre solutions for high-volume operations, we cater to diverse needs.

As ISDN lines are phased out by 2025, making the switch is not a matter of if, but when. Partner with Workflo Solutions for our Hosted VOIP solutions, backed by leading technology and a nationwide network of highly trained telephony experts. Our local technicians are ready to provide the support and advice you need, ensuring a seamless transition to the future of communication.

Our approach involves collaborating with you from the inception of assessing your current state to suggesting areas of improvement, throughout the end-of-life cycle management and refresh. We believe in a long-term partnership, providing lifetime value.

Discovery and Assessment:

We offer fact-based decision-making with Workflo specialist analysts, understanding your current position and suggesting improvements without heavy lifting. We delve into current communication-related costs, projecting potential comparisons, and mapping future solutions based on persona types.

Design:

Collaborating with leading providers, we ensure the best choice of technology, from Teams- enabled platforms to fully integrated Unified Communications and Call Centre solutions. Our offerings include advanced application integrations and competitive tariffs for global organizations.

Implement:

Our dedicated experts ensure a successful deployment, including project planning, network readiness testing, number porting, handset preparation, and rollout planning. We prioritise sustainability, stability, call bundles, advanced functionality, and features like "Follow Me Calls" to enhance your communication experience.

Choose Workflo Solutions for a communication solution that not only meets but exceeds your expectations, bringing sustainability, stability, and advanced functionality to the forefront.

In the landscape of post-pandemic remote and hybrid working, Microsoft Teams stands out as the preferred teamwork hub for nearly 3 million users. At Workflo Solutions, we take collaboration a step further with Team Connect, leveraging Cross Connect PBX and SIP Trunk infrastructure to seamlessly integrate communication within the Microsoft Teams platform.

Seamless Microsoft Teams Integration:

Teams Connect eliminates the need for PowerShell scripting or additional Direct Routing, facilitating calling and more directly from within Microsoft Teams. Our configuration involves up-to-the-moment integration with the Microsoft Graph API, automated scripting of Microsoft PowerShell, and the integration of our purpose-built Teams Connector as the interoperation layer, ensuring normalized communication with Cross Connect. This provides the confidence to navigate any future changes from Microsoft.

• Simple Set Up: Teams Connect offers a straightforward setup process.
• Connection via Microsoft Teams App: Connect effortlessly through the Microsoft Teams app.
• Full Suite of Features: Enjoy the complete suite of features and calling capabilities by adding Teams as a softphone to Cross Connect.
• Enhanced Productivity: Consolidate all communication needs in a single unified platform, enhancing productivity.

At Workflo Solutions, our foundation lies in delivering the highest level of customer care, always putting our customers first to empower them to thrive.

Workflo Business Mobile Service is more than just a connectivity service; it's a seamless extension of your business communication strategy. Our commitment is to offer tailored mobile solutions that resonate with the dynamic demands of the evolving business landscape. Professionally and proactively managed by our expert team, Workflo Mobile ensures your mobile services are in safe hands. Experience the ease of a smoothly managed mobile fleet that enhances your business operations.

Flexible SIM-only plans

Amidst the hustle of hybrid work environments, the mobile phone emerges as the primary tool for on-the-go business transactions. Workflo Solutions ensures your team remains connected anytime, anywhere, offering a spectrum of business mobile packages, 5G data solutions, and flexible SIM-only deals. Our commitment is to streamline the process, handling research, paperwork, and navigating the intricacies, securing the best solution tailored to your needs and budget.

Flexibility is paramount in our business SIM-only deals, empowering you to scale up as your business flourishes while maintaining cost control, allowing you to focus on what truly matters – your business. Experience connectivity redefined with the perfect blend of expertise and personalised solutions.

Workflo Mobile understands the intricacies of your business. Our solutions are customised to match your unique requirements, providing a personalised and efficient mobile experience.

Transform your customer engagement with Workflo Solutions' advanced Cloud Contact Center solutions. In today's dynamic digital landscape, our cutting-edge platforms redefine the traditional call centre experience, seamlessly integrating diverse communication channels such as email, video, text, instant messaging, and social media.

Workflo Solutions understands the significance of fostering meaningful customer interactions while ensuring agent motivation. Our Cloud Contact Center platform, enriched with automation and AI capabilities, empowers your agents to deliver exceptional service. Choose from a versatile range of top-tier cloud contact center software options, tailored to support all communication channels and elevate your business operations. Effortlessly connect on any channel—voice, chat, email, and over 30 digital channels—enhancing customer experience through intelligent routing. Maintain a unified customer identity across interactions, regardless of channel switches, reducing abandoned calls with automatic callback features.

Empower your agents with a unified tool accessible on any device, from any location, ensuring seamless customer engagement. Keep your agents happy, engaged, and productive with AI-driven guidance and gamification features. Optimize schedules based on traffic volumes, vacations, and training, guaranteeing service quality through robust performance monitoring and analytics.

Stay ahead in real-time with analytics for every interaction, tracking sentiment, identifying ambassadors and detractors, and unveiling valuable insights for continuous improvement. Choose Workflo Solutions for a Cloud Contact Center experience that exceeds expectations.