Workflo Careers

Embark on a fulfilling journey with Workflo Solutions. Explore exciting career opportunities where innovation meets expertise. Join us in shaping the future of technology solutions and unlocking your professional potential.

Why Workflo?

At Workflo, we offer more than a job – it's an opportunity to be part of a dynamic team committed to your growth and well-being. From comprehensive benefits, including gym memberships and private healthcare, to a focus on sustainability and social impact, we create an environment where great work thrives. We are proud to be a Living Wage and Disability Confident employer, ensuring fairness and equality for all. Join us, not just for a career, but for a meaningful journey that values your holistic success and makes a positive impact on the world.

Our Culture

At Workflo, our workplace culture goes beyond just a place of employment; it's a vibrant community where everyone's growth and development take center stage. Through various supportive measures such as personalised training, engaging workshops, and collaborative events, we create an environment that fosters both professional advancement and personal fulfillment.

Joining Workflo means embarking on a career journey where your progress is not only encouraged but also celebrated. We prioritise nurturing talent and providing individuals with the resources and support needed to excel in their roles.

At the core of our culture are values of innovation, collaboration, and individual success. We promote creative thinking, embrace diverse viewpoints, and cultivate an inclusive environment where every contribution matters. By being part of the Workflo family, you'll experience a dynamic and supportive workplace where innovation thrives, teamwork flourishes, and individual achievements are recognised and celebrated. Join us in shaping the future of work and unlocking your full potential.

Our Pledge

At Workflo Solutions, we are dedicated to fostering an accessible and inclusive environment for all applicants and employees. If you require a reasonable accommodation during any stage of the application or recruitment process, please complete our Accommodation Request Form.

Our Perks & Benefits

Logo of Living Wage Employeer

Living Wage Employer

Logo of disability confidence

Disability Confidence

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Gym Membership

a graphic of a doctor with a stethoscope around his neck, medicine and a hospital

Private Healthcare

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Pension Scheme

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Mental Health

We Can't Wait To See You

Current Vacancies

About us:

Workflo Solutions is a company in Livingston EH54 5FD. We are fast-paced, demanding and fun, and our goal is to be the leading managed service provider in the UK.

Our work environment includes:

  • Regular social events
  • Wellness programmes
  • Modern office setting

As our business continues to grow at pace, we have welcomed many new managed IT customers over the past 12 months. To support our continued success and ambitious growth plans, we have a vacancy for an IT helpdesk technician.

We are seeking a 1st Line Support Technician to join our busy IT department. The successful candidate will have a good understanding of supporting customers and excellent communication skills.

You will have opportunities for career progression so an eagerness to learn is essential.

Key Responsibilities:

  1. Provide Technical Support

Respond to helpdesk tickets, phone calls, and emails to assist users with hardware, software, and network issues.

  1. Troubleshoot IT Problems

Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other peripherals.

  1. Software Installation & Configuration

Install, configure, and update software applications, including operating systems and security tools.

  1. User Account Management

Assist with user onboarding, password resets, and account permissions in systems such as Active Directory, Office 365, and other platforms.

  1. Network Support

Troubleshoot basic network issues, including connectivity problems, wireless configurations, and VPN setups.

  1. Maintain IT Documentation

Update technical documentation, including ticket logs, knowledge base articles, and procedures for future reference.

  1. Equipment Setup & Maintenance

Set up and maintain computers, monitors, phones, and other hardware for new and existing employees.

  1. Security Awareness

Assist with implementing security protocols, including antivirus updates, patch management, and user education on security best practices.

  1. Remote Support

Provide remote assistance to offsite employees, troubleshooting their issues over remote desktop tools or phone support.

  1. Escalate Complex Issues

Escalate unresolved or complex technical problems to higher-level IT staff or third-party vendors when necessary.

  1. Backup & Recovery

Monitor backups, perform data recovery tasks, and ensure proper system backups are in place and running effectively.

  1. Inventory Management

Track IT inventory, including computers, peripherals, software licenses, and other IT-related assets.

  1. Customer Service

Provide friendly, timely, and accurate customer service, ensuring users feel supported and their issues are resolved efficiently.

Must have skills:

  • Strong knowledge of Windows operating systems.
  • Experience working with active directory.
  • Experience working with Office 365.
  • Strong network troubleshooting skills.
  • Ability to work unsupervised and prioritise work.
  • Must be able to effectively communicate with technical and non-technical customers.
  • Candidates must have a minimum of 2 years’ experience in a helpdesk technician role.

Contact: Kris Glen - Technical manager

Job Type:

Full-time, Permanent

Pay:

£23,500.00-£26,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Gym membership
  • On-site parking
  • Private medical insurance

Schedule:

Day shift

Application question(s):

Please list all certificates gained relevant to the role.

Education:

Certificate of Higher Education (preferred)

Experience:

Help desk: 2 years (required)

Work Setting:

In person (Workflo House, Livingston)

 

Posted on Oct 16, 2024