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Frequently asked questions

A digital transformation strategy typically includes elements such as technology adoption, process automation, data analytics, cultural change, and customer-centricity. Workflo Solutions assists businesses in developing and implementing holistic digital transformation strategies to achieve their objectives. 

Automated invoice processing automates the capture, validation, and processing of invoices to accelerate the accounts payable process and improve accuracy. Workflo Solutions offers automated invoice processing solutions to streamline financial operations.

Retention management involves establishing policies and procedures for managing the lifecycle of documents and records, including retention periods and disposal. Workflo Solutions assists businesses in developing retention management strategies to comply with legal and regulatory requirements.

Once a business process is completed, the resulting document transforms into a record. This record can also encompass associated photos, videos, and other elements. Records serve as evidence that an individual, business, non-profit organisation, or governmental body has carried out a particular action, such as completing a transaction or signing a contract.

Records are maintained in their final state for potential future verification needs. To maintain their integrity, they are generally not altered or amended. Records undergo both internal and external audits to ensure compliance with relevant industry standards, as well as state and federal regulations. Implementing a document management system enables your organisation to digitise and securely archive both documents and records.

Zero Waste Recycling focuses on recycling and repurposing printing materials to minimise environmental impact and promote sustainability. Workflo Solutions helps businesses implement eco-friendly printing practices through our Zero Waste Recycling program.

Implementing a Managed Print Service (MPS) system can significantly reduce your organization's printing expenses, often by up to 30%, through a structured four-phase process. MPS provides an all-encompassing solution, including repair, maintenance, and supplies, for a predictable monthly fee.

If you're uncertain about switching to MPS, consider your current printing workflows and the time your IT team spends on maintaining desktop printers instead of focusing on critical projects.

Viewing printers and document devices as disposable assets can be costly over time. A well-managed MPS system handles all printer maintenance needs, from managing supply costs to deciding whether to repair or replace equipment, ultimately saving you money.

Even small businesses can benefit from Managed Print Services (MPS) since printing and scanning are essential for any company. Each printer fleet is unique, so a trained technician will start with a consultation to understand your specific printing needs and improve your current process. After assessing your business's printer usage, the MPS provider will collaborate with you to find the most efficient solution for your company's requirements.

As a small business owner, you might not always be aware of the print volume your employees generate, which can overwhelm your in-house equipment. These metrics are crucial as they can impact productivity and profitability. Small businesses can reap numerous benefits from implementing MPS, such as:

- Customised printing reports and monitoring.
- Optimised printer fleet for efficient usage.
- Recommendations on the best equipment for their needs.
- Staff training on using printing devices, software, and remote printing solutions.

A new print device can still experience issues like paper jams, which are often due to high paper volume rather than the device's age. Such failures are typically not covered by the product's warranty as they fall under wear and tear. 

Keeping your printer's firmware updated is crucial. Ignoring updates can lead to issues like scanning malfunctions, poor print quality, or even network security breaches. While sometimes nothing may happen, the risks are significant.

We recommend establishing a regular update procedure for various printer brands and models. The latest firmware updates include essential security patches and performance improvements. MPS technicians understand the technology and the importance of keeping firmware up-to-date, ensuring your devices run smoothly and securely.

Mobile, remote, and WFH printing have become essential. Employees today expect technology that allows them to work from anywhere, including printing from endpoint devices like printers, scanners, or copiers.

If you need someone to print without being on your network, mobile device printing apps are the solution. This is useful in places like university libraries or hotel business centers, where users need to print via mobile. A good print services partner can help set up these applications. Users can upload to the mobile app or email the printer or copier directly.

Consult your MPS partner about mobile print solutions that accommodate different workflows and secure endpoint devices. This includes printing from MacBooks, cell phones, and tablets. Each user should have secure cloud access whether on WiFi or a network.

Businesses outsource IT support to gain access to specialised expertise, reduce costs, improve scalability, enhance reliability, and focus on core business activities. Workflo Solutions offers proactive outsourced IT support to ensure optimal performance and security of your IT infrastructure.

A cloud call center solution enables businesses to manage customer interactions efficiently through cloud-based software and services, offering scalability, flexibility, and advanced features. Workflo Solutions offers cloud call center solutions to enhance customer service and satisfaction.

Modern unified communications platforms typically include features like voice calling, video conferencing, instant messaging, presence management, file sharing, and integration with other business applications. Workflo Solutions offers advanced unified communications solutions with customizable features to meet your specific needs.

It’s old tech and is expensive for Openreach (and the general public) to maintain. People have also realised that PSTN no longer suits the demands of communications in our modern society, so it’s time for a national upgrade.

To prepare for The Big Switch Off, you should plan to stay ahead. It is important to evaluate your options as soon as possible to ensure you consider the budget, required features, infrastructure needs, and employee training. You should also understand the timeline and plans to ensure that you don’t fall behind. To learn more, read our detailed article here.